Our talented staff creates content for national publications like UX Matters and Intranets Magazine. We are constantly striving to provide the public with sound usability advice and innovative design ideas to cement our standing as thought leaders in our industry.

<em>Article Published on uxmatters.com<br />
<br />
Chief Design Officer, Michael Hawley</em><br />
<br />
If you are a UX leader or the lead designer on a team, it&rsquo;s likely that part of your job is helping other designers improve their skills. Fortunately, there is a wide variety of resources on the concepts and methods of experience design, information architecture, user research, and related disciplines that you can leverage in educating other designers on the fundamentals of user-centered design. However, fundamentals are just the start. In addition to understanding academic principles, good designers have mastered the soft skills relating to design. They know how to channel their creative energy, they understand how to work with others, they are effective at presenting their work, and so on. As a UX Manager or Director, coaching designers on these softer skills can be a challenge.

Coaching Experience Designers

Author: Michael Hawley

Article Published on uxmatters.com

Chief Design Officer, Michael Hawley


If you are a UX leader or the lead designer on a team, it’s likely that part of your job is helping other designers improve their ski ...

Link to Article Download PDF
<em>Article Published on uxmatters.com<br />
</em><br />
Chief Design Officer, Michael Hawley<br />
<br />
In your work as a UX professional, do you ever find that you need to convince people that the team should follow a user-centered design process? Do you need to convince stakeholders they should do user research? To be successful as a UX professional, you need to know how to be persuasive.

5 Ways to Be Persuasive in Your UX Work

Author: Michael Hawley

Article Published on uxmatters.com

Chief Design Officer, Michael Hawley

In your work as a UX professional, do you ever find that you need to convince people that the team should follow a user-centered design pro ...

Link to Article Download PDF
The map, the diagram and the timeline are an integral part of our interactive design vocabulary. As we confront our next User Experience and Interactive Design assignments, where can we turn for inspiration? What are the information design principles and techniques that great maps and diagrams share? Where did these principles come from? Experience Design Director, Paul Kahn tells all!

Webinar Series: Maps, Diagrams and Timelines - Inspiration for Interactive Design


The map, the diagram and the timeline are an integral part of our interactive design vocabulary. As we confront our next User Experience and Interactive Design assignments, where can we turn for inspiration? What are the information design principles ...

SVP - Creative Director, Buck Beaudoin; Chief Design Officer, Michael Hawley; and&nbsp;Chief Creative Officer, Will Powley share their secrets on how Mad*Pow has succesfully built a unique company culture which inspires employee creativity.

Interactive Webinar Series: Building a Culture to Motivate and Inspire Creative Teams


SVP - Creative Director, Buck Beaudoin; Chief Design Officer, Michael Hawley; and Chief Creative Officer, Will Powley share their secrets on how Mad*Pow has succesfully built a unique company culture which inspires employee creativity.

&quot;Lyphlign&quot;. Millions of Americans track every aspect of their life with the ultimate goal of self improvement in mind. This team's challenge was to make tracking personal data less cumbersome by creating a service/hub, where users can sync to their various devices (Nike+, Fitbit, Withings, Garmin, Polar Heart Rate, etc) to collect, store, and compare personal data in one place. Say goodbye to juggling apps, Lyphlign is here!

Design Slam - Lyphlign


"Lyphlign". Millions of Americans track every aspect of their life with the ultimate goal of self improvement in mind. This team's challenge was to make tracking personal data less cumbersome by creating a service/hub, where users can sync ...

&quot;Media Sharing Which Doesn't Suck&quot;. Social media platforms and applications are a dime a dozen and keeping track of interesting things to share is difficult. This team designed a platform which uses library management tools, drop and drag features, external social networking reading lists, and recommendations based on users preferences, which makes media sharing a breeze. Books, web articles, audio, video, blogs &ndash; they all count here!

Design Slam - Media Sharing Which Doesn't Suck


"Media Sharing Which Doesn't Suck". Social media platforms and applications are a dime a dozen and keeping track of interesting things to share is difficult. This team designed a platform which uses library management tools, drop and drag f ...

&quot;M.O.M; Mad*Pow Operations Monitor&quot;. How cool would it be to have an internal office application which would allow individuals to see other employees working status, manage company-wide announcements, office-specific announcements, office availability, and more? By implementing designs which used an internal beta then monetized information via subscriptions and personalized employee settings, this team conceptualized a tool which every office needs to have!

Design Slam - M.O.M; Mad*Pow Operations Monitor


"M.O.M; Mad*Pow Operations Monitor". How cool would it be to have an internal office application which would allow individuals to see other employees working status, manage company-wide announcements, office-specific announcements, office a ...

&quot;The Karma Crew&quot; created a social platform where volunteers can find events to help support their local charity/non-profit. By creating a mobile app to be used on the go, volunteers can find &quot;quick tasks&quot; to do, collect &quot;karma points&quot; as they complete volunteer assignments and invite other friends to partake in good Karma. By implementing gamification into the design, the app makes it easy to keep up the good Karma!

Design Slam - Karma Crew


"The Karma Crew" created a social platform where volunteers can find events to help support their local charity/non-profit. By creating a mobile app to be used on the go, volunteers can find "quick tasks" to do, collect "karm ...

&quot;The Gleaners&quot; created an efficient solution so local farms don't have to throw away excess harvested food.  Instead, they can connect with other farms and charities to redistribute excess to those who need it. By creating a mobile application allowing farmers to post what excess product they have and quickly see a response from who can use it, it makes sharing the wealth simple and efficient!

Design Slam - The Gleaners


"The Gleaners" created an efficient solution so local farms don't have to throw away excess harvested food. Instead, they can connect with other farms and charities to redistribute excess to those who need it. By creating a mobile applicat ...

&quot;Say Say Oh Playdate&rdquo; had quite the challenge - to help parents simplify the process of setting up a playdate. The team created a mobile app that shows when their child's friends and parents are free, for how long, and settle on a location where the playdate will be. This app makes the stress of setting up playdates a thing of the past!

Design Slam - Say Say Oh Play Date!


"Say Say Oh Playdate” had quite the challenge - to help parents simplify the process of setting up a playdate. The team created a mobile app that shows when their child's friends and parents are free, for how long, and settle on a location ...

Dan Berlin, Experience Research Director at Mad*Pow talks about Social Media Content Strategy at UPA International 2012.

UPA International 2012 - Social Media Content Strategy


Dan Berlin, Experience Research Director at Mad*Pow talks about Social Media Content Strategy at UPA International 2012.

Senior Experience Researcher, Susan Mercer, shares her perspective on informal mentoring at UPA International 2012.

UPA International 2012 - Informal Mentoring


Senior Experience Researcher, Susan Mercer, shares her perspective on informal mentoring at UPA International 2012.

Mad*Pow Experience Design Director, Adam Connor &amp; Aaron Irizarry from HP present, Discussing Design and the Art of Critique at IA Summit 2012.

IA Summit 2012 - Discussing Design and the Art of Critique


Mad*Pow Experience Design Director, Adam Connor & Aaron Irizarry from HP present, Discussing Design and the Art of Critique at IA Summit 2012.

Amy is a true believer in the power of research-inspired methodology to address the challenge of competing business goals, customer needs, and technology requirements. With the state of healthcare in our country rapidly approaching a crisis point, harnessing that power has become even more critical. Amy formed the Healthcare Experience Design LinkedIn group and chairs the Conference with that goal in mind, bringing together those invested in the design of healthcare experiences to discuss best practices, trends, challenges and solutions.

2012 Healthcare Experience Design Conference Opening Address


Amy is a true believer in the power of research-inspired methodology to address the challenge of competing business goals, customer needs, and technology requirements. With the state of healthcare in our country rapidly approaching a crisis point, ha ...

Experience Design Directors, Christina Persson and Joan Vermette decode the love/hate relationship that is, Process.

Interactive Seminar Series: Why Designers Are Divided About Process, And What To Do About It


Experience Design Directors, Christina Persson and Joan Vermette decode the love/hate relationship that is, Process.

Founder, Chief Experience Officer &amp; Healthcare Principal, Amy Cueva, invites you to be a part of HxD 2012!

2012 Healthcare Experience Design Conference


Founder, Chief Experience Officer & Healthcare Principal, Amy Cueva, invites you to be a part of HxD 2012!

Dan Berlin, Experience Research Director at Mad*Pow explains how to produce and capture usability test data.

Interactive Seminar Series: Best Practices for Consistent Capture of Usability Test Data


Dan Berlin, Experience Research Director at Mad*Pow explains how to produce and capture usability test data.

M*P Chief Design Officer, Michael Hawley talks about engaging techniques to enhance user research interviews.

UPA 2009 - Engaging Techniques to Enhance User Research Interviews


M*P Chief Design Officer, Michael Hawley talks about engaging techniques to enhance user research interviews.

M*P Chief Design Officer, Michael Hawley talks about design concepts and how/when to use them effectively.

UPA 2008 - Design Concepts: How and When to Use Them Effectively


M*P Chief Design Officer, Michael Hawley talks about design concepts and how/when to use them effectively.

Jason Loehr, SVP of Strategy &amp; Development at Mad*Pow teaches us how to maximize our Mobile Strategies &amp; perfect the planning that goes with it.

Interactive Seminar Series: Mobile Strategy


Jason Loehr, SVP of Strategy & Development at Mad*Pow teaches us how to maximize our Mobile Strategies & perfect the planning that goes with it.

Dustin DiTommaso, Experience Design Director at Mad*Pow teaches us how to architect engagement through game design thinking.

Interactive Seminar Series: Beyond Gamification


Dustin DiTommaso, Experience Design Director at Mad*Pow teaches us how to architect engagement through game design thinking.

Adam Connor, Experience Design Director at Mad*Pow shows off some serious skills at Interaction 11.

IXDA 2011 - Applying Film Making Tools to Interaction Design


Adam Connor, Experience Design Director at Mad*Pow shows off some serious skills at Interaction 11.

Megan Grocki, Experience Design and Marketing Director at Mad*Pow presents at Interaction 11.

IXDA 2011 - Marketing Is Not a Four-Letter Word


Megan Grocki, Experience Design and Marketing Director at Mad*Pow presents at Interaction 11.

Amy Cueva, Founder &amp; CXO of Mad*Pow opens up about what it takes to design the best experiences for ones customers by illustrating some key examples and best practices.

Usability Marathon


Amy Cueva, Founder & CXO of Mad*Pow opens up about what it takes to design the best experiences for ones customers by illustrating some key examples and best practices.

The first in a series of short videos examining Boston's Innovation District and the 5 entrepreneurs contributing to the development of such a cutting-edge Boston community. MadPow is trilled to be apart of this feature!

Innovation District: Five Entrepreneurs


The first in a series of short videos examining Boston's Innovation District and the 5 entrepreneurs contributing to the development of such a cutting-edge Boston community. MadPow is trilled to be apart of this feature!

For 120 years, Daily Racing Form (DRF) has covered the sport of Thoroughbred horseracing, and has provided fans with the latest news, opinions and exclusive analysis and performance data 364 days a<br />
year, every year.

DRF Video Case Study


For 120 years, Daily Racing Form (DRF) has covered the sport of Thoroughbred horseracing, and has provided fans with the latest news, opinions and exclusive analysis and performance data 364 days a
year, every year.

Our Founder, CXO &amp; HealthCare Principal, Amy Cueva describes Mad*Pow's design style &amp; thought leadership process on our most recent collaboration with HealthCare giant, McKesson.

Collaborating with McKesson


Our Founder, CXO & HealthCare Principal, Amy Cueva describes Mad*Pow's design style & thought leadership process on our most recent collaboration with HealthCare giant, McKesson.

Amanda Rotondo presenting at Boston UPA 2011

UPA Boston 2011 - Values In Design


Amanda Rotondo presenting at Boston UPA 2011

Dan Berlin &amp; Buck Beaudoin presenting at Boston UPA 2011

UPA Boston 2011 - Applying Design Psychology


Dan Berlin & Buck Beaudoin presenting at Boston UPA 2011

Michael Hawley &amp; Dan Berlin presenting at Boston UPA 2011

UPA Boston 2011 - Beyond Usability Testing


Michael Hawley & Dan Berlin presenting at Boston UPA 2011

Dustin DiTommaso &amp; Andrew Klein presenting at Boston UPA 2011

UPA Boston 2011 - Grid Systems


Dustin DiTommaso & Andrew Klein presenting at Boston UPA 2011

<em>Article published on uxmag.com<br />
&nbsp;<br />
Creative Technologist, Nick Snyder<br />
<br />
</em>Ask the question: &ldquo;What companies have had the biggest influence on experience design and interaction design?&rdquo; You&rsquo;ll probably hear the same names over and over: Apple, Microsoft, Xerox, Braun, Disney, etc. But there&rsquo;s one company that rarely gets mentioned, even though it should be near the top of everyone&rsquo;s list: Nintendo.<br />
&nbsp;<br />
Nintendo and its brilliant game designer, Shigeru Miyamoto, have introduced several experience and product design elements that we employ every day, whether we realize it or not.<br />
&nbsp;<br />
From introducing narrative structure in game design to launching hardware that revolutionized interface, Miyamoto&rsquo;s influence is undeniable.

The Legend of Miyamoto: How Nintendo Shaped UX

Author: Nick Snyder

Article published on uxmag.com
 
Creative Technologist, Nick Snyder

Ask the question: “What companies have had the biggest influence on experience design and interaction design?” You’ll pro ...

Link to Article Download PDF
<em>Article Published on uxmag.com</em><br />
<br />
Experience Director, Megan Grocki <br />
<br />
Mention service design to your UX colleagues and you may find yourself unwittingly engaged in a game of Buzzword Bingo. Whether you call it &ldquo;service design,&rdquo; &ldquo;holistic design,&rdquo; &ldquo;multi-channel experience design&rdquo; or...<br />
<br />

Service Design: Setting The Stage For The Consummate Experience

Author: Megan Grocki

Article Published on uxmag.com

Experience Director, Megan Grocki

Mention service design to your UX colleagues and you may find yourself unwittingly engaged in a game of Buzzword Bingo. Whether you call it &ldqu ...

Link to Article Download PDF
<em>Article published on uxmag.com<br />
<br />
Experience Design Director, Megan Grocki<br />
Experience Designer, Jamie Thomson</em><br />
<br />
Experience designers use a wide variety of techniques to represent the interactions between individuals, organizations, and systems. Personas are the go-to tool to aggregate a target audience&rsquo;s traits, intentions, needs, and behaviors; however, they often leave out one of the most critical elements of interaction design: time. As rich as these snapshots may be, people&rsquo;s needs and even their traits may change over time, and personas start to burst at the seams when it comes to illustrating a full story of engagement.

Illustrating the Big Picture: Journeys, Experiences and Interactions

Author: Jamie Thomson, Megan Grocki

Article published on uxmag.com

Experience Design Director, Megan Grocki
Experience Designer, Jamie Thomson


Experience designers use a wide variety of techniques to represent the interactions between indiv ...

Link to Article Download PDF
<em>Article Published on uxmag.com</em><br />
<br />
Experience Director, Megan Grocki <br />
<br />
We're consumers in a media-driven world. And, as such, we've grown used    to product placement, telemarketing, &quot;advertorials,&quot; and celebrity    endorsements. We like football, but we love Super Bowl ads. And we know    there's no shame in choking up over a credit card commercial. But  treat   us like just another &quot;consumer segment,&quot; and...<br />

A Designer and a Marketer Walk Into a Bar...

Author: Megan Grocki

Article Published on uxmag.com

Experience Director, Megan Grocki

We're consumers in a media-driven world. And, as such, we've grown used to product placement, telemarketing, "advertorials," and cel ...

Link to Article Download PDF
<em>Article published on servicedesigntools.org<br />
</em><br />
<em>Experience Design Director, Paul Kahn</em><br />
<em><br />
</em>The customer journey map is an oriented graph that describes the journey of a user by representing the different touchpoints that characterize his interaction with the service. In this kind of visualization, the interaction is described step by step as in the classical blueprint, but there is a stronger emphasis on some aspects as the flux of information and the physical devices involved. At the same time there is a higher level of synthesis than in the blueprint: the representation is simplified trough the loss of the redundant information and of the deepest details.

The Customer Journey Map

Author: Paul Kahn

Article published on servicedesigntools.org

Experience Design Director, Paul Kahn

The customer journey map is an oriented graph that describes the journey of a user by representing the differen ...

Link to Article Download PDF
<em>Understanding Research Methods<br />
<br />
</em>Michael Hawley, Chief Design Officer<br />
In a recent issue of the Harvard Business Review that focused on branding, David Edelman articulates how consumers&rsquo; engagement with brands is evolving with the proliferation of social media and other digital channels. In the article &ldquo;Branding in the Digital Age: You&rsquo;re Spending Your Money in All the Wrong Places,&rdquo; he proposes a model for consumer and brand engagement titled the &ldquo;Customer Decision Journey.&rdquo; Edelman&rsquo;s Customer Decision Journey model recognizes that consumers&rsquo; experiences increasingly include online components, where their experience of considering and evaluating choices is constantly shifting and their engagement with a brand continues after making a purchase through social media channels.

Consumer Decisions in a Social World

Author: Michael Hawley

Understanding Research Methods

Michael Hawley, Chief Design Officer
In a recent issue of the Harvard Business Review that focused on branding, David Edelman articulates how consumers’ engagement with brands is evo ...

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<em>Shopping is Social<br />
</em><br />
Dustin DiTommaso, Experience Design Director<br />
Relying on friends, family and other consumers to gather and share purchase information is fundamental to shopping behavior. This behavior loop is so ingrained in our daily routines that we barely notice its presence. When we need to purchase something we are unfamiliar with, we consult our friends and family for advice. When we&rsquo;ve made a personally meaningful purchase we writhe with the want to tell others about it.

Defining A Social Commerce Strategy

Author: Dustin DiTommaso

Shopping is Social

Dustin DiTommaso, Experience Design Director
Relying on friends, family and other consumers to gather and share purchase information is fundamental to shopping behavior. This behavior loop is so ingra ...

Download PDF
<p><em>Seven Things to Remember</em><br />
<br />
Michael Hawley, SVP, Director of Experience</p>
<p>Interviewing is an artful skill that is at the core of a wide variety of research methods in user-centered design, including stakeholder interviews, contextual inquiry, usability testing, and focus groups. Consequently, a researcher&rsquo;s skill in conducting interviews has a direct impact on the quality and accuracy of research findings and subsequent decisions about design...</p>

Preparing for User Research Interviews

Author: Michael Hawley

Seven Things to Remember

Michael Hawley, SVP, Director of Experience

Interviewing is an artful skill that is at the core of a wide variety of research methods in user-centered design, including stakeholder interview ...

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<p><em>Prioritizing web projects is more important then ever.</em><br />
<br />
Michael Hawley, SVP, Director of Experience</p>
<p>As a company with an existing web offering, there are likely a large number of potential changes or feature additions that you could add to your site. In fact, the number of projects you could undertake may seem overwhelming. The challenge you face is not brainstorming new opportunities, but rather prioritizing all of the different options you have for upgrading or redesigning your site given your resources...</p>

Prioritizing Web Projects

Author: Michael Hawley

Prioritizing web projects is more important then ever.

Michael Hawley, SVP, Director of Experience

As a company with an existing web offering, there are likely a large number of potential changes or feature addition ...

Download PDF
<p><em>Perceiving Opportunities for Differentiation</em><br />
<br />
Michael Hawley, SVP, Director of Experience</p>
<p>A common activity at the outset of many design projects is a competitive review. As a designer, when you encounter a design problem, it&rsquo;s a natural instinct to try to understand what others are doing to solve the same or similar problems. However, like other design-related activities, if you start a competitive review without a clear purpose and strategy for the activity, doing the review may not be productive.One risk...</p>

A Visual Approach to Competitive Reviews

Author: Michael Hawley

Perceiving Opportunities for Differentiation

Michael Hawley, SVP, Director of Experience

A common activity at the outset of many design projects is a competitive review. As a designer, when you encounter a design pr ...

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<p><em>Card sorting is a tool to reorganize information-rich websites.</em><br />
<br />
Mike Hawley, SVP, Director of User Experience<br />
<br />
If your company designed an information rich website such as an intranet or content portal a few years ago, chances are the site could now be bursting at the seams. The types of information or messages that get put on the site have likely changed and increased in number. Also, the deployment of content management systems may have opened up content creation to a wide team of providers...</p>

Card Sorting

Author: Michael Hawley

Card sorting is a tool to reorganize information-rich websites.

Mike Hawley, SVP, Director of User Experience

If your company designed an information rich website such as an intranet or content portal a few y ...

Download PDF
<em>Transforming the Patient-Provider Realtionship<br />
</em><br />
Amy Cueva, Founder, Chief Experience Officer<em><br />
</em><br />
Mobile technologies are slowly gaining traction in the healthcare space, and our research indicates that for an increasing number of healthcare providers, smartphones and tablet computers are fast becoming standard equipment in every &ldquo;medical kit&rdquo;...<br />

Portable and Powerful

Author: Amy Cueva

Transforming the Patient-Provider Realtionship

Amy Cueva, Founder, Chief Experience Officer

Mobile technologies are slowly gaining traction in the healthcare space, and our research indicates that for a ...

Download PDF
<p><em>Extending card sorting techniques to inform the design of website hierarchies.</em><br />
<br />
Author: Mike Hawley, SVP, Director of User Experience<br />
<br />
When developing hierarchies for information rich websites, designers and usability researchers often turn to card sorting for help making design decisions. Card sorting offers a systematic and statistically significant process for answering questions about hierarchy design. However, those of us who have run card sorts know there is an art to conducting successful card sort studies, and there are many variables that can affect the usefulness of results...</p>

Extending Card Sorting

Author: Michael Hawley

Extending card sorting techniques to inform the design of website hierarchies.

Author: Mike Hawley, SVP, Director of User Experience

When developing hierarchies for information rich websites, designers and us ...

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<p><em>Contemplating all possible touch points to optimize your audience&rsquo;s interactions.</em></p>
<p>Amy Cueva, Founder, Chief Experience Officer</p>
<p>
Every day, you keep or lose customers because of what may seem like insignificant experiences they have with your company. Consider the numerous touch points and channels that represent opportunities to interact with your brand. What type of experience will your customers have today? Will their loyalty be cemented because of a helpful customer service call, or will a frustrating online experience drive them into the arms of a competitor...
</p>

Considering the Customer Experience in Design

Author: Amy Cueva

Contemplating all possible touch points to optimize your audience’s interactions.

Amy Cueva, Founder, Chief Experience Officer

Every day, you keep or lose customers because of what may seem like insignificant exper ...

Download PDF
<p><em>Article Published on UXMatters.com</em><br />
<br />
Michael Hawley, SVP, Director of Experience</p>
<p>There is a trend among some in the UX community to take the U out of UX and refer to our discipline simply as experience design. One reason for this change in terminology is that it lets us talk about a specific target audience in terms that resonate with business stakeholders more than the...</p>

Design Research Methods for Experience Design

Author: Michael Hawley

Article Published on UXMatters.com

Michael Hawley, SVP, Director of Experience

There is a trend among some in the UX community to take the U out of UX and refer to our discipline simply as experience design. One rea ...

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<p><em>A Research Interview Technique for Uncovering Core Values</em><br />
<br />
Michael Hawley, SVP, Director of Experience</p>
<p>A number of my previous Research That Works columns on UXmatters have focused on semi-structured user research techniques. My interest in these techniques stems from my desire to get the most out of my time<br />
with research participants and to leverage foundational work from other disciplines to gain unique insights for user experience design. With this in mind, a colleague of mine recommended...</p>

Laddering: Interview Technique

Author: Michael Hawley

A Research Interview Technique for Uncovering Core Values

Michael Hawley, SVP, Director of Experience

A number of my previous Research That Works columns on UXmatters have focused on semi-structured user research te ...

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<p><em>Taken from January 2009 issue of Intranets Magazine.</em><br />
<br />
Amy Cueva, Founder and Chief Experience Officer<br />
Michael Hawley, SVP and User Experience Director<br />
<br />
According to Etienne Wenger, one of the leading thinkers in the space, &quot;Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.&quot; ...</p>

Developing Communities of Practice

Author: Amy Cueva, Michael Hawley

Taken from January 2009 issue of Intranets Magazine.

Amy Cueva, Founder and Chief Experience Officer
Michael Hawley, SVP and User Experience Director

According to Etienne Wenger, one of the leading thi ...

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<p><em>Eliciting user experience comparisons in the customer&rsquo;s voice.</em><br />
<br />
Michael Hawley, SVP, Director of Experience</p>
<p>If you do user research, chances are good that you conduct a fair number of user interviews. Our training tells us to minimize bias by asking open-ended questions and choosing our words mcarefully. But consistently asking unbiased<br />
questions is always a challenge, especially when you&rsquo;re following a participant down a line of questioning that is important and you haven&rsquo;t prepared your questions ahead of time...</p>

The Repertory Grid

Author: Michael Hawley

Eliciting user experience comparisons in the customer’s voice.

Michael Hawley, SVP, Director of Experience

If you do user research, chances are good that you conduct a fair number of user interviews. Our train ...

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<em><br />
A Case Study Published on UXMatters.com</em><br />
<br />
Author: Mike Hawley, SVP, Director of User Experience<br />
<br />
In the design process we follow at my company, Mad*Pow Media Solutions, once we have defined the conceptual direction and content strategy for a given design and refined our design approach through user research and iterative usability testing, we start applying visual design. Generally, we take a key screen whose structure and functionality we have finalized&mdash;for example, a layout for a home page...

Rapid Desirability Testing

Author: Michael Hawley


A Case Study Published on UXMatters.com


Author: Mike Hawley, SVP, Director of User Experience

In the design process we follow at my company, Mad*Pow Media Solutions, once we have defined the conceptual d ...

Download PDF
Insights
  • Consumer Decisions in a Social World
    In a recent issue of the Harvard Business Review that focused on branding, David Edelman articulates how consumers’ engagement with brands is evolving with the proliferation of social media and other digital channels.
  • The Legend of Miyamoto: How Nintendo Shaped UX
    Perhaps the greatest innovation Miyamoto brought to the gaming industry—and by extension, the web—was the popularization of a narrative structure. This may seem pretty silly to think about now—not unlike thinking that the mouse or GUI wasn’t a big deal—but it was pretty revolutionary for its time.
  • Mad*Pow Boston Harlem Shake
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Office: 617.426.7177

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