McKesson

McKesson is dedicated to delivering the vital medicines, supplies and information technologies that enable the health care industry to provide patients better, safer care. McKesson is made up of many businesses, all serving the health care industry.

McKesson had the vision of creating a technology platform that would improve coordination of care by allowing information to flow between care managers, intake professionals, doctors, patients, and agencies. They needed to illustrate this vision through an interface and demo and partnered with us to architect the flow and experience.

We conducted key stakeholder interviews, competitive analysis, task flow scenarios, and wireframes of various conceptual designs, and created a fresh information architecture. Once the structure was in place, a superior interactive and visual design was applied to the system.

The demo was presented at a national healthcare conference to rave reviews and has been regarded by those in the industry as the future of healthcare technology.
Insights
  • Consumer Decisions in a Social World
    In a recent issue of the Harvard Business Review that focused on branding, David Edelman articulates how consumers’ engagement with brands is evolving with the proliferation of social media and other digital channels.
  • 5 Steps To Designing A Better Health Care System
    The goal of the Healthcare Experience Design Conference (HxD) held in Boston recently was less about dissecting the problems within our existing health care system and more about how we can start solving them. In the keynote address, the U.S. Chief Technology Officer, Todd Park, called on designers to participate in a “self-propelled, open ecosystem of innovation.” As people invested in improving health care through design, we were excited to hear it.
  • Defining A Social Commerce Strategy
    Relying on friends, family and other consumers to gather and share purchase information is fundamental to shopping behavior.
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