In today’s fast-paced world where people are bombarded by information, it’s particularly important to provide appropriate, relevant, useful information that aligns with a holistic business strategy. We identify, plan for, and create the right content, which can make or break an experience. With the right content, people achieve their goals and navigate to the information they want at the moment they need it – on any device, at any time.
Thoughtful Strategy Aligns Your Business
Effective content infuses experiences with meaning and story. But maintaining story across channels over time can be a challenge. We research, analyze and plan for content in the long term - helping organizations take control. By thinking about overall goals for content and planning for governance, our goal is to create sustainable content systems that can be easily maintained over time.
Intelligent Execution Ensures the Right Message
We often hear “we need help with copywriting”, and we dive in. In addition, our content strategy approach assures that we have the right messaging architecture, voice and character, and guidance that will ensure all future content creators maintain consistency with a voice that evokes the client’s unique attributes.
“We’re not just filling in the blanks with copy; we use content strategy to build an underlying foundation for the experience. Our content-first approach informs research and strategy, and connects it to execution and measurement.”
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October 24 & 25, 2019
Convene, Boston MA
Join design and business leaders from Insurance, Fintech, Banking and more to discuss how experience design strategies can be applied to drive market solutions that achieve social good and profit alike.Learn More
April 14th and 15th, 2020
Royal Sonesta, Boston MA
The annual HXD conference provides a unique crossroads for a diverse community of creators, practitioners, researchers, and developers, to help accelerate the transformation of our health system. Attracting over 500 visionaries across the health ecosystem, this event is created to drive real world change.Learn More
The Center for Health Experience Design (CHXD) is a community that is designed to foster connection across the health ecosystem. It is only by working together that we can solve the toughest health challenges.Learn More
Ethical Guidelines for Designers
The Designer’s Oath is a tool that helps multidisciplinary teams define the ethical guidelines of their engagements. Designers are responsible for creating more than ever before and with this increased influence, we must take a step back and recognize the responsibility we have to those we design for.Learn More