Retail Banks, Should It Be So Hard to Become Your Customer?

Retail Banking

Michael Kirkpatrick, SVP of Client Experience & Strategy here at Mad*Pow recently wrote an article titled "Retail Banks, should it be so hard to become your customer?" that was published in Banking New York Magazine, Issue 3, 2019; see page 9. It can also be read on Michael's Medium account.

Contributed by
Michael Kirkpatrick
Job Title
EVP, Client Experience & Strategy. Head of Accounts. Financial Services Practice Lead